With the information collected, Enel Chile builds the "Materiality Matrix", which includes the issues that are a priority for stakeholders and, at the same time, strategic for the Company. This matrix is presented to the Board of Directors and the Director’s Committee and are the basis for defining the issues to be addressed in the Sustainability Report, which responds to the expectations of the stakeholders that guide the focus of the work of the entire Company. This is reflected in Enel Chile's Sustainability Plan, which is also influenced by the challenges posed by the current context and the SDGs.
Priority of the issues assigned by stakeholders
Based on direct surveys of stakeholders, supplemented with secondary sources of information, the priority and level of satisfaction of each material issue is identified for each stakeholder. The results obtained allow us to generate an overview of stakeholder expectations and identify the issues on which the company should focus its strategy.
These results allow us to build an "Expectations Matrix", which reflects that, for most of the issues analyzed, the priority for stakeholders is higher than the level of satisfaction, i.e., they are mostly in the "Activate" quadrant. Considering this, the Company should focus its actions on generating greater attention to these issues, to increase stakeholder satisfaction.