One of the strategic priorities of Enel Chile's 2019-2021 Sustainability Plan is to involve local communities by generating value for them in the long term. That is why the Company has developed procedures that seek to establish general principles, roles, responsibilities, and operational methods in the definition, implementation, management, and monitoring of the application of the Creation of Shared Value (CSV) model throughout the entire chain of value, lines of business, and functions. The CSV model was adopted by the Enel Group in 2015 with the aim of reorienting the community relations strategy and integrating socio-environmental factors in the life cycle of projects, thereby mitigating the impacts that could be generated.

Policy 211, “Definition and management of the CSV process,” published in 2016, provides guidelines for shared value plans at the asset and territory level. Within the framework of this policy, the Company has an operating procedure for the Project Portfolio Management System, a platform that allows defining the KPIs and the methodology for calculating the impacts, based on the characterization of the different social and environmental investment initiatives.

The CSV model requires annual planning in each territory where Enel Chile and its subsidiaries operate based on: the social-economic-environmental analysis of each area of influence, analysis of stakeholders, and a materiality study in which the main business and territory issues are prioritized. The action plan that results from this process is co-designed and agreed with the communities and stakeholders. In 2019, 71 applications of the CSV model were implemented to design the various social and environmental initiatives carried out, along the value chain of the Infrastructure, Networks, and Power Generation business lines.