Santiago, May 06, 2025 — Due to the weather forecast for the coming days in the Metropolitan Region, Enel Distribución reinforced its on-site technical resources in the field by five times a normal day and its customer service channels by up to ten times to facilitate communication and the reporting of eventual contingencies.
In the event of a service interruption, customers are advised to contact the company through its digital customer service channels. These include WhatsApp (+56994447606), where you can report emergencies and request information; the free mobile application "Enel Clientes Chile"; and the website enel.cl/clientes. They can also contact the company through the call center 6006960000/800800696.
Preferential care for electro-dependents
Registered electro-dependent patients have preferential telephone support when they contact the company using the numbers provided during registration.
Enel Distribución urges the families and guardians of electro-dependent individuals to register for personalized and prompt emergency assistance.
The special registration protocol can be found on the company's website and at its sales offices. To register, you need to submit an application that identifies the patient and the location of their home hospitalization. This application must include a medical certificate detailing the equipment the patient needs to stay connected to. Registration can be completed through the website https://www.enel.cl/es/clientes/emergencias/registro-de-electrodependientes.html.
Enel Distribución supplies energy to more than 2.1 million customers. Its concession area covers 33 municipalities located exclusively in the Metropolitan Region: Cerrillos, Cerro Navia, Conchalí, Estación Central, Independencia, La Cisterna, La Florida, La Granja, La Reina, Las Condes, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Pudahuel, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Vitacura, Santiago, Providencia, Huechuraba, Quilicura, Lo Barnechea, Colina, Lampa and Til Til.
