Enel Distribución has updated the power outage status for 33 municipalities within its concession area

• The most affected communities today are Las Condes, Maipú, and Pudahuel.
• In cooperation with the authorities, the company has deployed all available resources in the field to restore service within its concession area in the Metropolitan Region.

Santiago, August 2, 2024—Due to the weather front affecting the Metropolitan Region with unprecedented gusts of wind and rain, Enel Distribución continues working to progressively restore service in the 33 concession municipalities. At 6:00 p.m., approximately 200 points of failure in the medium-voltage network resulted in around 550 thousand customers being without power. The most affected districts are Las Condes, Maipú, Pudahuel, Colina, and Quilicura, while Pedro Aguirre Cerda, Til Til, and Providencia have experienced the fewest outages.

The Chilean Meteorological Office records indicate that wind gusts reached speeds of up to 124 km/h in some regions of the capital. This, along with heavy rainfall, led to the fall of nearly 2,000 trees, damage to power lines and poles, and extensive harm to the electrical infrastructure. As a result, significant and intricate repair efforts have been underway since early Thursday morning.

The company has dedicated all of its technical resources to address the incidents and restore regular service as soon as possible. "The events of early yesterday morning were unprecedented. We are committed to restoring power to our customers in coordination with the authorities," stated Victor Tavera, general manager of Enel Distribución.

Priority has been given to registered electro-dependent customers. They can access a unique telephone service to install generators in their homes. In the past two days, we have delivered 100 generator sets to electro-dependent customers and proactively contacted registered customers to offer our assistance.

Work in progress in all communities

The technical teams are working in the field with up to 8 times more resources than usual due to the significant damage to the electrical infrastructure caused by fallen trees and other debris. This extensive work will delay fully restoring power to the affected areas.
The estimated time for power restoration in each community is outlined in the table below:

Customer service channels

Customers are advised to contact the company in case of any possible service interruption to manage attention on a case-by-case basis and favor digital service channels.
These include WhatsApp (+569 94447606), where emergencies can be reported and information can be requested.

In addition, the free cell phone application "Enel Clientes Chile" and the enel.cl/clientes website.  Customers can also contact the company through our 6006960000/800800696 call center.

Enel Distribución operates a georeferenced technological platform that allows customers to check the status of the electricity supply. This information is provided in detail by sector and summarized by district. The platform is updated every 15 minutes on the enel.cl website and can be accessed directly through the following link: https://www.enel.cl/es/clientes/emergencias/mapa-en-linea-cortes.html.