Enel Distribución increases on-site teams and customer service support due to weather forecast in the Metropolitan Region

Santiago, May 20, 2024 – Due to weather forecasts for the Metropolitan Region, Enel Distribución has bolstered its on-site technical resources for emergency response and its information and interaction channels with customers, aiming to facilitate communication and reporting of possible emergencies.

Enel Distribución will increase its field emergency response capacity by up to 7 times and reinforce its customer service channels by up to 5 times.

Service Channels include WhatsApp (+56994447606), where customers may report emergencies and request information. Available platforms include our website enel.cl/clientes, our free mobile App
"Enel Clientes Chile," and Customer Service 6006960000/800800696. 

Enel Distribución operates a georeferenced technological platform that provides detailed and summarized information about the status of electricity supply by sector. The data is updated every 15 minutes on the enel.cl website and can be accessed directly at the following link: https://www.enel.cl/es/clientes/emergencias/mapa-en-linea-cortes.html

Electro-dependent

Enel Distribución has a specific protocol for providing personalized and prompt assistance to registered electro-dependent patients in case of an emergency.

Enel Distribución has over 320 home generators and lithium batteries to assist electro-dependent individuals. Around 100 of these units are provided to municipalities to be managed, assigned, and installed in patients' homes in the event of a power supply failure. Registered electro-dependent patients have access to preferential telephone assistance.

The company has a specific registration process that customers can access through its website or sales offices. The registration form requires the patient's name and address. Clients also need to provide the patient's medical certificate, which specifies the equipment they need to remain connected to. For registration and more information, please visit https://www.enel.cl/es/clientes/emergencias/registro-de-electrodependientes.html.

Enel Distribución supplies energy to around 2 million customers. Its concession covers 33 municipalities located exclusively in the Metropolitan Region: Cerrillos, Cerro Navia, Conchalí, Estación Central, Independencia, La Cisterna, La Florida, La Granja, La Reina, Las Condes, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Pudahuel, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Vitacura, Santiago, Providencia, Huechuraba, Quilicura, Lo Barnechea, Colina, Lampa, and Til Til.