Enel Distribución activates emergency plan for the Metropolitan Region due to weather conditions

• The company adjusted its technical resources and customer information channels. We reinforced service channels during this weather emergency, including WhatsApp (+56994447606), where customers may report a problem or request information.

Santiago, August 22, 2023 – Due to the rain front affecting the Metropolitan Region, Enel Distribución activated an emergency plan to attend to incidents involving some sectors of our concession area.

We have adjusted specific technical resources to oppose emergencies, like having more field crews and reinforcing our client information channels. Likewise, we boosted our customer service channels and digital media to facilitate customer communication. The latter includes WhatsApp (+56994447606), where customers may report emergencies and request information.

Available platforms include our website enel.cl/clientes, our free mobile App “Enel Clientes Chile," and Customer Service 6006960000/800800696.

Enel Distribución has a georeferenced technological platform where the electricity supply's status is detailed and summarized by sector. The information is updated every 15 minutes on the enel.cl website, and can be accessed directly at the link https://www.enel.cl/es/clientes/emergencias/mapa-en-linea-cortes.html.

Electro-dependent

Enel Distribución cares deeply for its customers. We call on family members or guardians of electro-dependent people to register for personalized attention during emergencies.

Registered electro-dependent patients may access our preferential attention line from the priority customer service platform. There, staff coordinates directly with our technical teams working in the field.

Enel Distribución has more than 500 home generators and lithium batteries for priority cases, assigned and installed in the homes of registered electro-dependent patients in the event of supply interruptions.

The company has a unique registration protocol that customers may access through its website and sales offices. The registration application identifies the patient's name and residence. Also, clients must submit the patient's medical certificate, which specifies the equipment they must remain connected—more information at https://www.enel.cl/es/clientes/emergencias/registro-de-electrodependientes.html.

Enel Distribución supplies energy to around 2 million customers. Its concession covers 33 municipalities located exclusively in the Metropolitan Region: Cerrillos, Cerro Navia, Conchalí, Estación Central, Independencia, La Cisterna, La Florida, La Granja, La Reina, Las Condes, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Pudahuel, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Vitacura, Santiago, Providencia, Huechuraba, Quilicura, Lo Barnechea, Colina, Lampa, and Til Til.