Learn about Enel Distribución's Winter Plan reinforcement measures

Enel Distribución implements ongoing measures to reduce the impact of extreme weather events on the electric grids. Additionally, further actions are taken each year to minimize the effects of wind, rain, or storms on customers.

Among the measures are:

Increasing and enabling crews

In preparation for winter, Enel Distribución is increasing the number of crews to 320, 30% more than those available during emergencies in 2024.

In addition to bringing in new crews, we are providing training for crews that typically specialize in splicing, cutting, and replacement. This training will equip them with the necessary technical skills to work on the low-voltage network, allowing them to be integrated into emergency plans throughout the year.

At the Enel Group level, crews from various countries are being trained to develop a specialized team for regional operational emergencies. The participating countries include Colombia, Brazil, Argentina, Italy, and Chile. Knowledge is shared to ensure compliance with local regulations and to uphold the technical and safety standards specific to each country. This initiative also encompasses a virtual warehouse that features materials and equipment approved by various nations. As of April, approximately 140 foreign professionals have already completed training in Chile.

Telecontrol system for the Medium Voltage Network

This technology significantly reduces the time required for replacement during interruptions by enabling remote operational maneuvers. By the end of 2024, Enel Distribución is expected to have 2,889 pieces of telecontrolled equipment. The project for 2025 aims to increase this number to 3,637, representing a 25% growth in total equipment.

Aerial inspection of networks

Between December 2024 and January 2025, we conducted drone and helicopter inspections over 2,500 kilometers of medium-voltage overhead network. This proactive measure enables the early detection of critical points within the network, thereby preventing potential power outages. In addition to capturing high-resolution images, LIDAR (Light Detection and Ranging) technology is utilized, allowing for a three-dimensional reconstruction of the infrastructure, further enhancing our ability to identify and address potential issues.

Pruning plan

Our pruning plan involves clearing vegetation near power line networks to prevent failures caused by falling trees or branches. Between Janury and May 2025, our specialized crews cleared over 75,000 trees in coordination with the municipalities within our concession area in the Metropolitan Region. This proactive tree-clearing effort, which will continue in the months leading up to winter, is a key part of our strategy to prevent potential power outages.

Training for municipal crews

At its Center of Operational Excellence, Enel Distribución offers municipal crews training on electrical networks and energy. The initial training sessions featured participants from Vitacura and Lo Barnechea municipalities, visiting the company's facilities to learn about the operation of the infrastructure. This initiative aims to encourage collaboration in the field, particularly during emergencies.

Provision of backup equipment for electro-dependent patients: This is a continuation of the program aimed at providing greater autonomy to electro-dependent patients during emergencies, along with an increase in specialized teams and the enhancement of priority assistance channels.

Enhanced customer service and information platforms through multiple contact channels, including a website, mobile applications, text messaging, an interactive outage map, social networks, and other digital tools.