Sustainable Generation

Descarbonization of the energy mix

Targets and challenges

Highlights:

• Closure of the Bocamina I power plant on December 31, 2020, three years ahead of the original plan, as part of the Company's decarbonization process.
• More than US$ 160 million of investment for the three coal-fired plants in decommissioning and environmental management activities.
• Launch of the global Futur-e project, focused on circular economy to find new uses for disused thermal power plants.
• Incorporation of sustainable construction criteria in projects executed in Cerro Pabellón, Los Cóndores, Sol de Lila and Renaico II.
• Implementation of the Sustainable Plants Model, for efficiency in resource management. A portfolio of 59 sustainable practices was applied in renewable plants and 74 in thermal plants renewable energy plants and 74 in thermoelectric plants.
• Development of the Highly Innovative Fuels (HIF) project, through the installation of a pilot plant for the production of green hydrogen, the first plant with this technology in Chile and one of the largest in Latin America.

Projets under construction:

Network resilience and digitalization

Energy distribution

Targets and challenges

Highlights:

• Work focuses:

• Main measures for operational continuity:
  • Incorporation of the self-reading App.
  • Deployment of safety initiatives for employees and contractors of inspections and standardizations, to maintain almost 100% of the work in the field.
  • Management of more than 340,000 smart meters to support reading processes.
  • Implementation of safety protocols in the different areas.
  • Call center support for new connections.
• 95% compliance with the Maintenance Plan.
• Implementation of the WIN system, which integrates the operation, maintenance and construction processes of Enel Distribución Chile.
• Implementation of meter management with a circular economy approach.
• Execution of the Camp Management Program to manage energy losses.
• 5.2 % of energy losses.
• 334 Netbilling project connections, with more than 78MW installed.

Customer focus

Customer focus

Targets and challenges

Highlights:

• Main measures for the continuity of customer service and care:
  • Teleworking for commercial office attention personnel.
  • Promotion of digital channels.
  • Suspension of the distribution of the ballot in order to protect the health of the employees of the contractors.
  • Payment facilities.
  • Equipping of customer service channels to receive and manage requests for payment facilities (initially done on a voluntary basis and then instructed by Law 21,249 of Basic Services).
  • Launching of campaigns via web and social networks, inviting customers to report their meter reading and to subscribe to the special payment conditions set forth by the Company.
  • Proration of debts, benefiting more than 950 thousand customers.
  • Closure of commercial offices in quarantined communities.
• Satisfactory response to more than 67 thousand claims related to billing increases and reading problems.
• More than 12 thousand agreements for vulnerable customers, according to Law 21,249, with $5,085 million of agreed debt.
• 728 services in mobile offices.
• 62% customer satisfaction.
• 16% reduction in the number of claims for quality of customer service.

Enel X: Ecosystems and platforms

Ecosystems and platforms

Targets and challenges

Strategic pillars

Featured projects:

E-Home

• Anglo American Offsets Project
• Paine Social Project
• Energy Access Fund: Off-grid photovoltaic systems

E-Mobility

• Charging stations in SABA parking lots
• Bus Laboratory: mobile laboratory for Covid-19 tests
• Donation of electric ambulances to the Red Cross
• 150 new electric buses for RED system

E-Industries

• Eurocorp Building
• First photovoltaic solar facade
• Green mining (PV+Storage)

E-City

• FIE Peñalolén Program sustainable sports venues
• Public lighting projects
• Telesurveillance cameras in Quinta Normal
• 150 new electric buses for the RED system