Innovation and digital transformation

Targets and challenges



  • Innovation Ecosystem: Two work areas under the Open Innovability model: Innovation Hub and Ideas Hub.
    • Innovation Hub: focus on collaboration between Enel Américas and external stakeholders.
    • Ideas Hub: promotes the internal culture of innovation.
  • Organization of 2 webinars: "The roadmap for innovation in Chile" and "Sustainability at the heart of the company", with a total of 240 participants.
  • Creation of the Enel Creactive Space Santiago, with more than 40 creative sessions.
  • 59 initiatives received through the "Enel Por Chile" program to address the challenge associated with the Covid-19 emergency. 20 initiatives selected, 3 in execution and 1 implemented.

Digital Supports and Cybersecurity


Digitalization can lead to economic, social, and environmental sustainability by encouraging a more conscious approach to energy consumption, providing energy access—especially to vulnerable populations—and enabling an environmentally conscious use of energy. Digital transformation is key to the energy transition, and Enel Chile has incorporated it throughout its entire value chain by optimizing its assets, managing distribution networks, and offering personalized services for customers and its employees.

Pillars of the digitalization strategy:

  • Digital Impact, related to customers, assets, and people.
  • Data Driven, connected to Cyber Security, Platforms, and Cloud.


Main digitalization initiatives:

  • Customer interaction tools: SmartSmart Invoice and virtual assistance, Unique ID, promotion of applications such as WhatsApp
  • Enel X charging
  • Smart meters
  • Improved payment collection processes


Internal programs:

  • E4E - Evolution for Energy
  • Enterprise BI Platform
  • RPA Administration


The Enel Group has a holistic and systemic action and management model for cybersecurity that applies to all its companies, including Enel Chile. Senior management and global strategic management are committed to the model, which has established the need to use world-class technologies, design ad hoc business processes, increase people's cyber awareness, and implement cyber regulatory requirements.

Circular Economy


  • First Edition of the Enel LatAm Circular Economy School, 8 weeks of training with 100 employees from the different business lines.
  • Participation in the Secondary Markets Technical Roundtable for the Development of the Circular Economy Roadmap, led by the Ministry of the Environment and the Eurochile Foundation.
  • Participation in the ISO TC/323 Mirror Committee for the definition of an international standard (ISO) on circular economy.


Circular economy initiatives Chile 2020

For more information, review Circular Economy