Enel Distribución extends and broadens the scope of customer support measures during the pandemic

Published on Tuesday, 16 June 2020

  • After an extension in the State of Catastrophe, Enel Distribución has decided to extend the term for its most vulnerable customers to request interest-free payment plans with no down payment.
  • This benefit for low-income families, as well as the commitment to suspend power shut-offs due to non-payment, is expanded from 40% to 60% of the most vulnerable households according to the Social Household Registry and to other customer groups affected by the pandemic who apply.


Santiago, June 16, 2020 – This past March 25th, Enel Distribución announced a voluntary set of measures aimed at assisting the most vulnerable families in its concessions zone with the payment of their past due electricity bills during the State of Catastrophe declared just six days earlier. At that time, the company agreed to exempt customers from the 40% most vulnerable households in the Social Household Registry from power shut-offs and to offer them special payment plans with no down payment or interest, prorating the amount owed over 12 months and delaying the first payment to July 2020.

The State of Catastrophe has been extended for an additional 90 days, and this has led Enel Distribución to also extend its effective term for applying to these special pandemic payment plans, as well as to expand the scope from 40% to 60% of the most vulnerable households according to the Social Household Registry, for those that apply. This benefits package may also be requested by senior citizens over the age of 60, individuals covered by the Employment Protection Law (Law 21,227) and independent and informal workers who have suffered a significant drop in wages that justifies their need for this benefit.

In addition to the residential customers belonging to the 60% most vulnerable households, hospitals and healthcare centers, jails and penitentiary facilities, orphanages and at-risk youth homes, retirement and nursing homes, fire stations, micro companies defined according to Law 20,416 and non-profit organizations will also be exempt from power shut-offs due to non-payment during this period.

To access the payment plan for the first time or to delay the first payment for cases that have already been registered, customers must go to the website enel.cl to provide Enel Distribución with all necessary background information to accredit that they belong to the group of potential beneficiaries.

Customers who do not comply with the abovementioned requirements and who are facing difficulties paying, may access an automatic payment plan on our website www.enel.cl (up to 10 UF) or request plans for a higher amount, which will be analyzed on a case-by-case basis based on the information provided.

For questions, please contact the company's customer service channels: Contact Center 600696000, website enel.cl, Twitter @EnelClientesCL, Facebook “Enel Chile” and mobile app “Enel Clientes Chile.”